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FAQs

GAME DAY

GAME DAY

HOW DO I GET INTO GAMES WITH MY MEMBERSHIP?
Swipe your membership card at the turnstiles to gain admission into the ground. Your admission into a game is relevant to the membership you purchase, should you hold a home game membership, you can only scan into home games in Melbourne. General admission is subject to capacity.

WHERE DO I SIT WITH MY MEMBERSHIP?
Home and home and away Access membership holders can sit anywhere in general admission. General admission areas and availability are subject to change, depending on tickets sales each game. Richmond reserved seat members must sit in their allocated seat printed on the back of their membership card at home games.

CAN SOMEONE ELSE USE MY MEMBERSHIP CARD?
Membership cards are non-transferable, this means that only the member whose name is printed on the back of the card can use the membership entitlements.

DO I HAVE TO PURCHASE A TICKET FOR MY CHILDREN TO GAIN ENTRY INTO A MATCH?
Children aged 5 and under as of January 1, 2018 are entitled to enter the ground free of charge; however they must not occupy a seat (sit on lap of parent/guardian).

DOES MY MEMBERSHIP GUARANTEE ME ENTRY INTO EVERY MATCH?
A 'fully ticketed' game or 'sell out' is a match where every patron attending must have a reserved seat. For a Richmond home game, members with annual reserved seating can scan their membership card at the turnstiles and sit in their seat. All members without reserved seating will need to purchase a seat through Ticketek/Ticketmaster, subject to capacity, to gain entry. General admission access members can upgrade to a seat by submitting their barcode to the relevant ticketing agency, at the cost of the seat only.

The AFL announces that a game will be fully ticketed/sell out. Latest information about upcoming matches is published on the Richmond website www.richmondfc.com.au, AFL website www.afl.com.au and in Tiger Alert emails or Ticketek/Ticketmaster websites. 

WHAT IS THE DIFFERENCE BETWEEN A TICKETED AND NON TICKETED MEMBERSHIP?
Ticketed memberships gain entry into the games. These include Access Home and Access Home and Away game memberships for Juniors, Concession, Adults and Families, both with and without a reserved seat. As well as Country/Interstate, AFL Club Support and MCC Tiger membership holders.

Non ticketed memberships do not give access into the games, these include, Baby Tiger, Tiger Toddler, Rioli's Rookies s and Coaches Crew members.

CAN I BRING A NON MEMBER INTO A MATCH WITH MY MEMBERSHIP?
While a member can enter through the turnstiles with their membership card, a non member must purchase a daily general admission ticket. A non member is unable to sit in a Richmond reserved seat area. A reserved seat member can sit with their friend in general admission area (subject to availability) and let their reserved seat be vacant for that game.

The only reserved seat membership that permits guests into their reserved seat area is the 3121 and Inner Sanctum membership. View more on the 3121 membership package or the Inner Sanctum package.

RESERVED SEATING

RESERVED SEATING

WHAT IS THE PROCESS TO UPGRADE OR CHANGE A RESERVED SEAT?
All existing 2017 reserve-seat holders will have up until their specific cut off date to secure the same seats for season 2018. (After this date all un-renewed seats will be released to members on the reserve-seat waiting list).

Membership Category Cut-Off Date
Premiership Circle  - Southern and Olympic Stand   Monday, November 15th 2016
Premiership Circle  - Ponsford Stand  Monday, November 28th 2016
Punt Road Undercover    Monday, November 28th 2016
Punt Road Balcony           Monday, November 28th 2016
Punt Road Family             Monday, November 28th 2016
Punt Road Boundary       Monday, November 28th 2016

Reserve-seat holders wishing to upgrade, change or add seats, will need to submit a seat-change request when they purchase their 2018 membership. All members who request a change will be placed on a waiting list and have their requests processed after all reserved seat cut-off dates have passed.

CAN I PURCHASE A RESERVED SEAT FOR ONE GAME THROUGHOUT THE SEASON THROUGH THE CLUB?
RFC sell reserved seats for the season and are unable to sell seats for individual games. Richmond supporters/members can purchase seats to games through Ticketek (MCG) on 132 849 Ticketmaster (Etihad Stadium) on 1300 136 122. 

Richmond Access 11 & 16 (home/home & away) game members, can quote the 12 digit barcode number on the back of the membership card, to upgrade to a reserved seat for all home games in Melbourne for a better match day experience.

Richmond Premiership Circle Ponsford Stand members will no longer have a nominated seat on their membership card. Members will be free to sit wherever they want in the nominated bays, which therefore allows guest passes to be purchased in this area.  This is not a new concept for Richmond, it is the identical way in which we manage seating in our highly successful 3121 membership package in the Southern Stand.

Richmond Access 16 game members can follow the same process for all away games in Melbourne.

JUNIOR,CONCESSION,COMPANION

JUNIOR, CONCESSION, COMPANION

AM I ELIGIBLE FOR A CONCESSION MEMBERSHIP?

  • Concession members must be able to produce appropriate identification when attending games:
  • Pension card (aged; single parent; disability)
  • Student card (full time only)
  • Veteran affairs concession card 
  • Heath care cards do not qualify

WHO CLASSIFIES AS A JUNIOR MEMBER?
Junior members must be under age of 15 as of the 1st of January 2018 to be eligible to purchase a Junior ticketed membership. If they turn 15 before this date, they will need to purchase a Concession membership. Renewal forms are automatically updated with this change. 

DOES RICHMOND OFFER A COMPANION CARD SERVICE?
The AFL is an affiliate of the Companion Card program that exists in some states. It agrees to provide an admission ticket for the cardholder's companion at no charge. This includes reserves seats if a reserved seat is purchased by the person requiring a carer (Companion card must be shown before purchase). 

CARDS AND FULFILMENT

CARDS AND FULFILMENT

WILL I RECEIVE MY MEMBERSHIP PACKAGE PRIOR TO CHRISTMAS OR SPECIAL OCCASIONS?
All 2018 Richmond memberships purchased before December 1, 2018, are guaranteed to arrive before Christmas. If you purchase a membership after this date, we can provide a gift certificate indicating the membership has been purchased and will be on its way.
If you require a gift certificate, it can be organised by contacting Member & Supporter Services 1300 RICHMOND (742 466).

All memberships purchased in December 2017 will arrive in mailboxes in mid-late January 2018. Memberships purchased after this date will arrive within 10-12 working days. 

WHAT DO I DO IF MY MEMBERSHIP CARD IS LOST/STOLEN OR IF I HAVE FORGOTTEN TO BRING MY MEMBERSHIP ON GAME DAY?
Please contact Member and Supporter Services if you need to organise a replacement membership card. Sole reprints will be provided complimentary, replacements issued after this, will incur a reprint fee. For the replacement of a stolen membership card a statuary declaration may be requested. The Richmond Football Club cannot replace tickets when membership cards are not brought to the game. Members will need to purchase a daily admission ticket at their own cost

GENERAL

GENERAL 

WHAT ARE MY PAYMENT OPTIONS?
You can pay for memberships using credit card (VISA, MasterCard, Amex), cheque, and money order or by cash/EFTPOS in person at our membership desk. We also offer a part payment plan system via credit card. The Committed Tiger scheme allows members to pay off their membership in 11 monthly instalments and must be done using a credit card. 

HOW DO I JOIN?

  • Online - membership.richmondfc.com.au
  • By phone - 1300 RICHMOND (1300 742 466), Monday – Friday 9am – 5pm
  • By mail - Richmond Football Club, PO BOX 48, Richmond, VIC, 3121
  •  In person - Punt Road Oval Richmond, Monday – Friday 9am – 5pm (enter via the Tigerland Superstore).

HOW DO I PURCHASE A RICHMOND CHEERSQUAD MEMBERSHIP?
The cheersquad is run externally to the Richmond membership department. 

To contact the cheersquad or become a member, please see details below:

WHY DO I HAVE TO PURCHASE A MATCH ACCESS MEMBERSHIP WITH THE MAURICE RIOLI CLUB MEMBERSHIP?
A benefit of the Maurice Rioli Club membership is the opportunity to purchase a Grand Final ticket if Richmond is participating. To register for the Grand Final guarantee, the eligible members need to have a 12 digit barcode which is part of an active access membership.