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FAQS

General

HOW DO I BECOME A MEMBER?
Becoming a member has never been easier! Join today by clicking the My RICHMOND Account button on the main screen, send us an email with your details to membership@richmondfc.com.au or give our friendly membership team a call on 1300 742 466. You can also become a member on game day at the MCG by finding us in the Richmond membership marquees located at gates 3 and 5.

 

WHAT ARE MY PAYMENT OPTIONS?
We accept all VISA and MasterCard, Cheque, Money Orders and Cash. Payments can be made over the phone, at the Tigerland Superstore located at the club and on game-day at the membership marquees located at gates 3 and 5 at the MCG for all Richmond home and away games in 2018.

 

WHAT IS THE COMMITTED TIGER PAYMENT PLAN?
The Committed Tiger Payment Plan allows 2018 Richmond members to pay their membership annually or over an 8 month instalment plan. This option applies to all membership categories at no extra cost. Instalments are deducted on the 15th of each month from November 15, 2017 to September 15, 2018. Your membership will provide you with automatic renewal for the following season.

 

HOW DO I USE MY MEMBERSHIP?

Once you've received your membership card, all you have to do is bring it along with you on game day and scan at the turnstiles to gain entry! If you are a reserved seat member you will have access to a specific seat or bay, as stated on your membership card. General admission members can access any of the general admission bays as indicated on game day by the MCG staff. 

 

General admission members also have the ability to upgrade to a reserved seat for individual games through Ticketmaster or Ticketek using your 12 digit membership barcode at a discounted rate.
 

CAN I PURCHASE A RESERVED SEAT FOR ONE OFF GAMES THROUGHOUT THE SEASON?

Richmond is unable to sell seats to individual matches throughout the season - for individual ticketing Richmond supporters/members can purchase seats to games through Ticketek (MCG) on 132 849 Ticketmaster (Etihad Stadium) on 1300 136 122.

 

Richmond Access Home and Access Home & Away game members, can quote the 12 digit barcode number on the back of the membership card, to upgrade to a reserved seat for all home games in Melbourne for a better match day experience at a discounted rate.

 

WHAT IS MY MEMBERSHIP NUMBER?
Your membership number or account ID is a unique 7 digit number located on the back of your membership card that corresponds to your account on the club database.

 

WHAT IS MY BARCODE NUMBER?
Your membership barcode is a 12 digit number located on the back of your membership card. Your barcode is required when upgrading to a reserved seat through Ticketmaster or Ticketek. Please note that your barcode number will change each season when you are issued a new card. Please note, this is not your membership number.

 

HOW IS AN ACCESS MEMBERSHIP DIFFERENT TO A NON-ACCESS MEMBERSHIP?
Access memberships consist of a 12 digit barcode located on the back of the membership card that allows you to gain entry into games throughout the season. Access membership card holders also receive priority access to purchasing finals tickets if Richmond is participating. Non-access membership cards do not consist of a 12-digit barcode and do not enable game day access or the ability to purchase priority finals tickets if Richmond is participating.

 

CAN SOMEONE ELSE USE MY MEMBERSHIP CARD?
Membership cards are non-transferable which means that only the name of the member printed on the membership card is entitled to use it and receive member entitlements. 

 

HOW LONG DOES IT TAKE FOR MY MEMBERHSIP PACK TO ARRIVE?
All 2018 Richmond memberships purchased before December 1, 2017 are guaranteed to arrive before Christmas. Memberships purchased in December will arrive in mailboxes in mid-late January. Memberships purchased after this date are expected to arrive within 10-12 business days.
 

CAN I PURCHASE A MEMBERSHIP AS A GIFT?
Yes however please note, memberships must be purchased in the recipient’s name. Additional details that are required include the recipient’s address, contact number, email and date of birth.

 

I AM AN AFL CLUB SUPPORT MEMBER, WHAT DOES THIS MEAN?
By nominating Richmond as your club of support, you will be regarded as an official member of the club and directly contribute a proportion from your membership fee. As a result, you will continue to receive all club communications and your years of support as part of the membership reward and recognition program will remain. 

 

WHAT IS THE JUNIOR AND CONCESSION POLICY?

  • Persons aged 15 and over as at 1 January in the current year are classified as an adult, unless they hold valid Concession identification.
  • A person must have the appropriate form of concession to purchase a concession ticket. They must present the relevant concession documentation at point of purchase and upon entry to the ground. A second form of identification (eg drivers licence, Medicare card, credit card) may be requested when purchasing or utilising a concession ticket to verify the concession entitlement.
  • Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate:
    • Centrelink issued: Pensioner Concession Card (PCC)*
    • Department of Veterans’ Affairs card or Department of Veterans’ Affairs issued Pensioner Concession Card*
    • Full time secondary or tertiary student cards**
    • Centrelink issued: Health Care Card (HCC)*

*Primary cardholder only (not dependents) is entitled to the concession price.

** Does not include International Student cards

 

WHAT IS THE COMPANION CARD POLICY?
The AFL is an affiliate of the Companion Card program that exists in some states. It agrees to provide an admission ticket for the cardholder’s companion or carer at no charge. This includes a reserved seat if a seat is purchased by the person requiring a carer. Companion cards must be shown before purchase).
 

HOW MANY CHILDREN CAN I HAVE ON MY FAMILY MEMBERSHIP?
Family General Admission Home, Home-and-Away memberships may only consist of up to 4 juniors (members under the age of 15 as of January 1, 2018 ) and 2 adults.

Reserved Seat and Country Interstate memberships may only consist of 2 juniors (members under the age of 15) and 2 adults.

 

I HAVE LOST MY MEMBERSHIP CARD, WHAT NOW?
If you have lost or had your membership card stolen please contact our friendly membership team to organise a replacement card. Sole reprints will be provided complimentary.

 

I HAVE FORGOTTEN MY MEMBERSHIP CARD, HOW DO I ACCESS THE GAME?
The Richmond Football Club cannot replace tickets when membership cards are not brought to the game. Members will need to purchase a ticket at their own cost to gain access to the game.

 

WHY DON’T I RECEIVE YOUR EMAILS?
You may not receive our emails for the following reasons:

  • You have unsubscribed from our emails or you have unsubscribed from a particular subscription.
  • You may need to update your email address on our database

If you have unsubscribed from our emails or from a subscription/s you can view and edit your subscription list as well as via your MYRICHMOND Account. If you need to update or edit your email address, you can also do so via logging into your MYRICHMOND Account.

If you are still not receiving emails, please contact our friendly membership team for assistance. 

 

HOW DO I UPDATE MY CREDIT CARD OR PERSONAL DETAILS?
Instantly update your details through logging into your My Richmond account. Alternatively, you can call the membership team on 1300 742466 or send us an email with your updated details to membership@richmondfc.com.au.

 

HOW DO I JOIN THE CHEERSQUAD?
The cheersquad is run externally to the membership department.

To contact the cheersquad or become a member, please see details below:

Reserved Seats

WHAT IS A RESERVED SEAT MEMBERSHIP?
A reserved seating memberships entitles the member exclusive access to a specific, set seat (identified by bay, row & seat number) throughout the season at the MCG. This seat will only be accessible by the membership holder and will be in the same location for each home game at the MCG.

 

WHAT IS A RESERVED BAY MEMBERSHIP?
A reserved bay membership (such as Premiership Circle Ponsford and 3121) allows the member to exclusive access to a range of bays for home games throughout the home & away season. The holder may sit wherever they like within the bay for each individual game.

 

CAN I BRING A GUEST WITH ME WHO IS A NON-MEMBER?
Members of our Premiership Circle Ponsford, Roaming Tiger, and Coterie membership categories are able to purchase guest passes for Richmond home games which gives the guests access to the reserved seating bay along with the member for that game only.*

All other reserved seating categories are only accessible by the membership holder.

*subject to availability

 

CAN SOMEONE ELSE USE MY MEMBERSHIP?
Membership cards are non-transferable, this means that only the member whose name is printed on the back of the card can use the membership entitlements.

 

CAN I PURCHASE A RESERVED SEAT FOR ONE OFF GAMES THROUGHOUT THE SEASON?
Richmond is unable to sell seats to individual matches throughout the season - for individual ticketing Richmond supporters/members can purchase seats to games through Ticketek (MCG) on 132 849 Ticketmaster (Etihad Stadium) on 1300 136 122.

Richmond Access Home and Access Home & Away game members, can quote the 12 digit barcode number on the back of the membership card, to upgrade to a reserved seat for all home games in Melbourne for a better match day experience.

WILL I RETAIN MY SEAT THROUGHOUT FINALS?
As with all Richmond memberships game entitlements are valid for the home & away season only.

Should Richmond be participating in the finals, members will be given access to a member pre-sale period where they are able to purchase tickets through the licensed ticketing agency. Ticketing on-sale details will be communicated with members leading into the game via email.

Richmond are not able to directly offer ticketing/seating to the Finals season Grand Final.

 

DO I GET A SEAT AT ETIHAD STADIUM?
For Richmond home games played at ETIHAD stadium reserved seating members with ETIHAD entitlements can access a reserved seat at the ground.

In the weeks leading to the game members will be able to register online via their ‘My Richmond Account’ for a reserved seat within their allocated area as well as;

 

  • Purchase guest passes for family members and friends**
  • Register for reserve seats alongside other Richmond members who you may want to sit with at Etihad Stadium.

 

The club will communicate when this seating registration is open via email.

Please note Punt Road Boundary & Punt Road Family bay memberships DO NOT include ETIHAD seating by default. Members can purchase ETIHAD entitlements through the club at an additional cost to the listed price – to do so please call the club on 1300 742 466.

** Subject to availability

 

I HAVE A GRAND FINAL GUARANTEE INCLUDED IN MY MEMBERSHIP, HOW DOES IT WORK?
Members with a Grand Final guarantee included in their membership will have the guaranteed ability to purchase one ticket to the Grand Final should Richmond be participating.

Members are required to register using their 12 digit membership barcode through the licensed ticketing agency on the registration date (registration details will be communicated with members leading into the game). The ticketing agent will then then debit the account and allocate your seat.

 

Please note: Richmond are not able to directly offer ticketing/seating to the Finals series or Grand Final. 

 

 

Maurice Rioli Club

WHAT IS THE MAURICE RIOLI CLUB?

The Maurice Rioli Club is RFC’s social club and a great way to enhance your game day experience. The Maurice Rioli room – located at the Swinburne Centre, Punt Road, will be open every game Richmond play at the MCG throughout the home & away season. Social club members are able to attend a pre & post game function where they can enjoy food, drinks & entertainment.*

            Please note that the Maurice Rioli Club is currently sold out for 2018.

               *Post game access is only available to Tier 1 Maurice Rioli Club members

 

WHAT ACCESS DOES THE MAURICE RIOLI CLUB PROVIDE?
As a Maurice Rioli Club member you are entitled to;

  • Guaranteed access to purchase a ticket for the Grand Final if Richmond is participating
  • Ability to purchase meals
  • Live Pre Game entertainment
  • Access to the Victory Room before all Richmond home games played at Etihad Stadium
  • Exclusive Maurice Rioli Club medallion

*Post game access is only available to Tier 1 Maurice Rioli Club members

Please note that the Maurice Rioli Club does NOT provide any form of access to Richmond games. To join the Maurice Rioli Club, you must have an existing access membership through Richmond. 

 

WHAT IS THE DIFFERENCE BETWEEN A TIER 1 AND A TIER 2 MAURICE RIOLI CLUB?
Tier 1 membership allows access to both pre & post game functions.

Tier 2 membership allows access to the pre-game function only.

 

CAN I BRING NON-MEMBERS OR GUESTS TO THE MAURICE RIOLI CLUB FUNCTION?

Please complete this form in the week leading up to the game to have your guest’s name placed on the door list. The number of guests allowed may vary from game to game depending on the expected attendance.

 

Post-match is strictly for members of the Maurice Rioli Club Tier 1 only and no guests will be allowed access

 

DOES THE MAURICE RIOLI CLUB OPEN DURING FINALS?
As with all other Richmond Football Club memberships, the Maurice Rioli Club operates throughout the home & away season only and will not be open during the finals series.

 

3121

GATE ENTRY
MCG

The 3121 seats and function rooms are located on Level 2 with Gates 4 or 5 being the most convenient entry point.
MCG gates open approximately 2 hours before each game. Gate opening times will be communicated prior to each match.

Etihad Stadium

The 3121 seats and function rooms are located on Level 2 with Gates 5 or 6 being the most convenient entry point. More information will be provided before our Round 15 match against Sydney.

RESERVED SEATS

3121 reserved seating is located on Level 2 of the Great Southern Stand, in seating bays N10-N15. 3121 members are welcome to sit anywhere in the 3121 reserved seating areas.

PRIVATE ROOMS

For all MCG home games, 3121 members have access to the three 3121 function rooms on Level 2 of the Great Southern Stand; the Hassett, Ryder and Miller Rooms. All spaces are situated side by side and are located in close proximity behind the 3121 seating area.

Private bar facilities are available in all 3121 rooms, with standard footy-fare food items also available for purchase in the Ryder and Miller Rooms. The Hassett Room provides a sit-down environment with more substantial plated meals and takeaway items. Pre-booking is not required within any of these rooms and food and beverage orders can be placed directly at the bars.

For the Etihad Stadium home game, members will have access to both the Laureate Room and Accolade Room, located on level 2. Communications regarding the Round 15 match at Etihad Stadium will be sent closer to the date.

The dress code in all 3121 areas is casual. We like all our members to feel comfortable at the football, but if you would like to dress up, feel free. 

ETIQUETTE

We ask all of our valued 3121 members to be mindful to respect one another, and show a united front at the football. If this isn’t adhered to, Richmond FC has the right to suspend or cancel a membership. Please enjoy the football and barrack hard, but remember to show respect to your fellow Yellow and Black supporters.

Please note: If you are bringing an opposition supporter in as a guest, please advise them it is a Richmond Football Club area, and that unacceptable behaviour may lead to ejection.

MCG AWAY GAMES

3121 members and above have the opportunity to upgrade to an AFL Reserved or Public Reserve seat for a reduced price. Reserved seat upgrades can be purchased through Ticketek at www.ticketek.com.au using the 12-digit RFC membership barcode found on the back of your membership card.

Your 3121 membership card grants General Admission access for all Richmond Away games at the MCG and Etihad Stadium.

ETIHAD AWAY GAMES

Upgrades to Public Reserved seats for a reduced price are available for all Etihad away games. Reserved seat upgrades can be purchased through Ticketmaster www.ticketmaster.com.au using the 12-digit RFC membership barcode found on the back of your membership card.

Alternatively, if you do not wish to upgrade to a reserved seat at either venue, your card may be used to access the General Admission areas (subject to capacity).

 

3121  GUEST PASSES

Guest passes for the 2018 season will be available for purchase online only and will go on sale in mid-March, following the general public on-sale for the 2018 Toyota AFL Premiership Season.

As a 3121 member you have the opportunity to purchase guest passes for family and friends to experience a Richmond FC home game within the 3121 area at the MCG.

Passes will be offered on a first come, first served basis and are available for purchase online only. Guest pass orders will close strictly 5pm the Thursday* prior to each Round unless sold out prior. No passes will be available after this point.

Due to the capacity of the function rooms and seating bays within the 3121 area, guest passes will not be available for the Round 1 opener against Carlton FC. Guest passes will be available to purchase from Round 3 when we take on Hawthorn at the MCG.

An email will be sent to all 3121 members prior to the Guest Pass on-sale date with full details on pricing, availability, purchase links and instructions of how to purchase.

*Orders will close at 5pm the Wednesday prior for Thursday evening games.

MAURICE RIOLI CLUB

3121 membership includes the Maurice Rioli Club membership and its benefits. 

For MCG Richmond FC home-and-away games for season 2018, you have access to the Maurice Rioli Club, which is located at the Swinburne Centre at Punt Road Oval, pre-game and post-game.

For the Etihad Stadium home game, you have access to the Victory Room, which is located on Level 1, at Aisle 15.

Please note you can bring a maximum of two guests before the game, however post-game access is restricted to 3121 members only, unless a 3121 guest pass is purchased prior to the game.

 

3121 WEEKLY EMAILS

All 3121 members will receive weekly communications from the Club, providing you with detailed information on match day logistics, guest pass availability and any special notices.

Please ensure that you’re subscribed to receive communications from the Club to get these emails each week.

CONTACT US

The Richmond Football Club Membership department are on hand to assist with any queries you may have in the lead up to and throughout the 2018 season.

Please do not hesitate to call 1300 RICHMOND (1300 742 466) to speak with a member of the team.

Inner Sanctum

Match Day

GATE ENTRY

MCG

The Inner Sanctum seats and function room are located on Level 2 of the Ponsford Stand, with Gate 1 being the most convenient entry point.

Etihad Stadium

The Inner Sanctum seats and function room are located on Level 2 with Gates 4 or 5 being the most convenient entry point. More information will be provided before our Round 15 match against Sydney.

RESERVED SEATS

Inner Sanctum reserved seating is located on Level 2 of the Ponsford Stand. In 2018, reserved seating bays have increased to allow greater access to bays N30-N35.

Inner Sanctum members are welcome to sit anywhere in these reserved seating areas. These bays will be shared with Premiership Circle members however there will be strictly no access to the Harrison Room for Premiership Circle members.

PRIVATE ROOMS

For all MCG home games, Inner Sanctum members have access to the glass-fronted Harrison Room on Level 2 of the Ponsford Stand and is in close proximity behind the reserved seating area*.

Private bar facilities are available within the Harrison Room, with plated meals and takeaway food items also available for purchase. Pre-booking is not required and food and beverage orders can be placed directly at the bars.

The Harrison Room will open 2 hours prior to the first bounce, unless otherwise communicated.

For the Etihad Stadium home game, members will have access to Limelight Room, located on level 2. Communications regarding the Round 15 match at Etihad Stadium will be sent closer to the date.

Complimentary half-time footy fare is also served within the Inner Sanctum area. Catering quantities are based on a light meal serving for the amount of guests expected within the room. Please be considerate of your fellow Inner Sanctum members and their guests when consuming your portion of the half-time food.

The dress code in all Inner Sanctum areas is smart casual. We like all our members to feel comfortable at the football, but if you would like to dress up, feel free. 

*ROUND 19 – RICHMOND V COLLINGWOOD
Due to an on-going arrangement that Collingwood have with the AFL/MCC, they have access to all facilities of the Ponsford Stand at the MCG at Collingwood away games, including at our Round 19 Richmond v Collingwood match. This arrangement affects Inner Sanctum members’ regular seating bays and Harrison Room access.
The Club is currently arranging an alternate seating area and function space for this game and will be in contact as soon as details are finalised so that you can plan ahead. 

ETIQUETTE

We ask all of our valued Inner Sanctum members to be mindful to respect one another, and show a united front at the football. If this isn’t adhered to, Richmond has the right to suspend or cancel a membership. Please enjoy the football and barrack hard, but remember to show respect to your fellow Yellow and Black supporters.

Please note: If you are bringing an opposition supporter in as a guest, please advise them it is a Richmond Football Club area, and that unacceptable behaviour may lead to ejection.

 

MCG AWAY GAMES

Richmond Coterie members, including Inner Sanctum, have the opportunity to upgrade to an AFL Reserved or Public Reserve seat for a reduced price. Reserved seat upgrades can be purchased through Ticketek at www.ticketek.com.au using the 12-digit RFC membership barcode found on the back of your membership card.

ETIHAD AWAY GAMES

Upgrades to Public Reserved seats for a reduced price are available for all Etihad away games. Reserved seat upgrades can be purchased through Ticketmaster www.ticketmaster.com.au using the 12-digit RFC membership barcode found on the back of your membership card.

Alternatively, if you do not wish to upgrade to a reserved seat at either venue, your card may be used to access the General Admission areas (subject to capacity).

 

INNER SANCTUM GUEST PASSES

To streamline the Guest Pass ordering and collection process for both the Club and our Inner Sanctum members, we are moving towards having your passes available to order online, as well as the ability to print them out at home.

Passes will go on sale in mid-March, following the general public on-sale for the 2018 Toyota AFL Premiership Season.

As an Inner Sanctum member you are entitled to three (3) complimentary guest passes for family and friends to experience a Richmond home game within the Inner Sanctum area at the MCG. Once you have exhausted your allocated passes you have the opportunity to purchase more throughout the season.

Passes will be offered on a first come, first served basis and are available for purchase online only. Guest pass orders will close strictly 5pm the Thursday* prior to each Round. No passes will be available after this point.

Due to the capacity of the Harrison Room and seating bays, restrictions will apply on blockbuster games. The Club is currently carefully determining all prices, restrictions and limits put in place and will advise all Inner Sanctum members shortly.

An email will be sent to all Inner Sanctum members prior to the Guest Pass on-sale date with full details on pricing, availability, purchase links and instructions of how to purchase.

*Orders will close at 5pm the Wednesday prior for Thursday evening games.

MAURICE RIOLI CLUB

Inner Sanctum membership includes the Maurice Rioli Club membership and its benefits. 

For MCG Richmond home-and-away games for season 2018, you have access to the Maurice Rioli Club, which is located at the Swinburne Centre at Punt Road Oval, pre-game and post-game.

For the Etihad Stadium home game, you have access to the Victory Room, which is located on Level 1, at Aisle 15.

Please note you can bring a maximum of two guests before the game, however post-game access is restricted to Inner Sanctum members only, unless an Inner Sanctum guest pass is purchased prior to the game.

INNER SANCTUM EVENTS CALENDAR

Your Inner Sanctum coterie membership provides you access to a range exclusive Richmond FC events. We’re pleased to share with you the upcoming calendar of events for the 2018 season.
 

DATE

EVENT

INCLUSIONS

Friday 16 March

Coterie Season Launch

One invitation to the season launch with the 2018 Playing List

Tuesday 3 April

Rioli’s Rookies Clinic #1

One invitation to the school holiday clinic for Junior Inner Sanctum members

Saturday 14 April

Inner Sanctum Game Day Upgrade

Rd 4 Richmond v Brisbane

One invitation to a casual dining function in the Olympic Room

Saturday 6 May

            Pre-Match Coach's Address

              Rd 7 Richmond v Fremantle at the MCG
              Pre match coach's address in the MCG                changerooms. 
              Spaces limited.
             Members will be required to register.

Tuesday 10 July

Rioli’s Rookies Clinic #2

One invitation to the school holiday clinic for Junior Inner Sanctum members

Saturday 14 July

NSW Interstate Trip

Rd 17 Richmond v GWS at Spotless Stadium

Tickets to be purchased by those wishing to travel.

Saturday 28 July

           Pre-Match Coaches Address

              Rd 19 Richmond v Collingwood at the                  MCG
              Pre match coach's address.
              
Spaces limited.

              Members will be required to register.

Saturday 11 August

QLD Interstate Trip

Rd 21 Richmond v Gold Coast at Metricon Stadium

Tickets to be purchased by those wishing to travel.

Friday 17 August Pre-Match Coach's Address               Rd 22 Richmond v Essendon at the                        MCG
              Pre match coach's address in the MCG                changerooms. 

             Spaces limited
             
Members will be required to register

October

(date TBC)

Jack Dyer Medal

One invitation to the 2018 Jack Dyer Medal.*

*For Inner Sanctum members who purchased prior to 15th May, 2018.

INTERSTATE TRIPS

The Richmond Football Club Corporate Sales team will be offering the opportunity to buy into official Richmond functions and reserved seat packages for our 2018 interstate matches in NSW Rd 17) and QLD (Rd 21).

Further details and on-sale dates will be communicated in-season.

 

          PRE-MATCH BREIFINGS

          We are pleased to be able to offer our pre-match briefing experience to Inner Sanctum members again in 2018.
          Dates are currently being finalised with the MCC and we will ensure these are communicated with you once confirmed

INNER SANCTUM WEEKLY EMAILS

All Inner Sanctum members will receive weekly communications from the Club, providing you with detailed information on upcoming match day logistics, guest pass availability and any special notices regarding exclusive Inner Sanctum events and benefits.

Please ensure that you’re subscribed to receive communications from the Club to get these emails each week.

CONTACT US

The Richmond Football Club Membership department are on hand to assist with any queries you may have in the lead up to and throughout the 2018 season.

Please do not hesitate to call 1300 RICHMOND (1300 742 466) to speak with a member of the team.

Premium Membership Account Coordinator, Ebony Rocci will be in regular contact with you throughout the season. Should you need to contact Ebony directly, please email at erocci@richmondfc.com.au.