Richmond Member Rewards FAQs

You will receive a welcome email once your Richmond Member Rewards account has been set up. Simply login with your username (account ID) and the password once you have received your welcome email for 2024.

You can expect to receive your Richmond Member Rewards login details about 5-10 business days after renewing or signing up for 2024.

Please be patient with us as we work through setting up everyone's accounts.

Once you receive your welcome email, simply set your own password and get shopping!

Your membership gives you access to Richmond Member Rewards where you can choose and design your own 2024 membership pack! To find out more, click here.

Login to Richmond Member Rewards using the login details sent to you via email! Your login details will be sent after you have renewed or signed up for season 2024.

Once you have logged in, choose if you would like a core membership pack or credit to put towards other merchandise items on Richmond Member Rewards! When you have made your choices, you can proceed to the shop. A core pack includes the usual member items such as a card, lanyard, bumper sticker and cap/scarf.

Once you have made all your choices for you and any family members on your account, proceed to check out and follow the prompts. Note your credit will be automatically applied at check out.

Please note, Richmond Rookies, Baby and Toddler memberships receive $60 credit to spend on merchandise items. These members will not have a core pack selection option.

For instructions, please click here.

Your Core Pack includes your membership card, lanyard, bumper sticker, an iron on patch and the choice of a cap or scarf!

Yes! If you select a 'Core Pack', you can choose between a cap or a scarf. Caps and Scarves will also be available to purchase in the 'shop'.

Yes! Please ensure you select either a Core Pack or Credit + Card.

Please note, barcoded cards will only be allocated to members with AFL game access. AFLW members will not receive a barcoded card in season 2024, but can redeem a non-barcoded commemorative card.

Your login details will be sent to you via email after signing up for the 2024 season starting November 1. Be sure to check your junk or spam folder.

If you cannot access Richmond Member Rewards, please contact the Richmond Membership Team on (03) 9426 4400 or membership@richmondfc.com.au.

Simply click ‘Forgot my password. Reset it now’ on the Richmond Member Rewards homepage and follow the prompts provided in the email sent to you. Note you are required to reset your password within 15 minutes of receiving your reset email.

If you are unable to reset your password, please contact the Richmond Membership Team on (03) 9426 4400 or membership@richmondfc.com.au.

If you select 'Credit', your credit will automatically be assigned at checkout.

Please note that if you choose 'credit', a portion of your credit will need to be applied to cover the shipping fees.

No. Your credit can only be used on the Richmond Member Rewards portal.

If you select a 'Core Pack', you will not be charged for shipping unless you purchase any other items from the portal.

If you choose 'credit' or 'credit + card', you will need to allocate a portion of your credit to cover shipping.

For example, if you select $50 credit, you can spend $40 on anything in the portal and use $10 of your credit to cover shipping.

Shipping is calculated by the weight of your order.

• Under 500g = $9.95 flat rate
• 500g - 1kg = $14.95 flat rate
• Over 1kg = $19.95

If you are interested in placing large orders, please contact the Richmond Membership Team to discuss your options.

Your order will take 2 to 5 weeks to arrive.

Yes! You will receive a tracking link via email after you have placed your order.

If you are unable to find your tracking link, please contact the Richmond Membership Team on (03) 9426 4400 or membership@richmondfc.com.au.

Please contact the Richmond Membership Team on (03) 9426 4400 and we will be happy to process your order for you.

Please contact the Richmond Membership Team on (03) 9426 4400 or membership@richmondfc.com.au.

If any of your family members have their own email address on their membership, their Richmond Member Rewards details will have been emailed directly to them. Please contact the Richmond Membership Team on (03) 9426 4400 or membership@richmondfc.com.au if you cannot locate login details for all family members or would like to update contact information.

Please send an image of the fault, your order number, membership number and address to

the Richmond Membership Team on membership@richmondfc.com.au and we will be in touch about an exchange.

Your 2024 Richmond Member Rewards credit will expire on August 31, 2024.

Yes! Richmond members will have exclusive access to Richmond Member Rewards until August 31, 2024. You are welcome to visit the online shop at any time to browse or purchase more Tigers gear for you, and your family and friends.

Richmond Member Rewards allows you to personalise your own items! Simply select an eligible item and enter in your first name or initials in the text box.

Login details will be sent between 5-10 working days after you join for the 2024 season. The email was sent from membership@richmondfc.com.au. Please have a look in your junk folder to see if you have missed it. If you can’t find your email, please contact the Richmond Membership Team on 1300 742 466 or membership@richmondfc.com.au.

However, please note, our closure period is from December 22nd 2023 until January 15th 2024. During this time new member accounts will not be uploaded to Richmond Member Rewards, please check from 9am on January 19th to see if your account has been uploaded!

Yes! If you add a patch onto your cap or scarf, it will show your consecutive years of membership. Please note that we will iron your patch onto the scarf for you but the patch will come loose with the cap so you can place it where you wish.

Yes! Simply tick the 'I can't find my suburb' box and you can manually enter in your address and post code.

Please note, you need to enter in your post code before you select the country.