Complimentary Upgrade: Terms & Conditions

1. Application of Terms & Conditions: This document contains the terms and conditions of entry (Terms & Conditions) into the Richmond Football Club Complimentary Membership Upgrade promotion (Promotion). Other published information on how to enter, advertising material and prize information published by the RFC form part of these Terms & Conditions. Entry into the Promotion constitutes acceptance of these Terms & Conditions by the individual (entrant).
2. Promoter: The Promotion is conducted by Richmond Football Club Ltd ABN 25 679 793 340 of Punt Road Oval, Richmond, Victoria 3121 (Premises), membership@richmondfc.com.au, 03 9429 5333 (RFC / Club).
3. Definitions
   1. RFC Membership means a membership of the RFC which is subject to RFC’s Membership Terms & Conditions (currently https://membership.richmondfc....);
   2. 2026 Membership means an RFC membership for the 2026 Toyota AFL Premiership Season;
   3. 2027 Membership means an RFC membership for the 2027 Toyota AFL Premiership Season;
   4. Club Membership Card means a physical membership card identifying a person as an RFC Member, which may be used to gain entry to certain games, according to the game access entitlements of that Member's particular Club Membership type;
   5. Digital Club Membership Card means a digital ticketing system made available to RFC Members via the Richmond Official App to gain entry to certain games, according to the game access entitlements of that Member's particular Club Membership type;
      
   6. Fulfilment Package means merchandise of a specified combination, or up to a specified credit limit attributable to a particular Club Membership type, available for selection via the Richmond Member Rewards platform;
      
   7. Tiger Pay Payment Plan means the direct debit payment plan for the payment of an RFC Membership.
4. Nature of Promotion: an RFC Member can opt in to receive a complimentary upgrade to their 2026 RFC Membership. By agreeing to this product, members agree to:
   1. enter into the Tiger Pay Payment Plan for the payment of their RFC Membership;
   2. continue their upgraded RFC Membership as a 2027 RFC Member upon automatic renewal of their RFC Membership; and that
   3. the amount of their membership fee will be automatically debited to the RFC for the renewal term unless the entrant advises the RFC otherwise by opting out of renewing via their Tiger Pay Payment Plan. Entrants on the Tiger Pay Payment Plan will be given at least 30 days' notice in writing of their automatic renewal of their membership fee under the Tiger Pay Payment Plan for the renewal term. Entrants may also opt out at any time by contacting RFC membership team on 03 9429 5333. or membership@richmondfc.com.au. Refer to RFC Membership Terms & Conditions for opt out information.
5. Promotional Period: The Promotion commences at 9:00am AEST on Thursday July 21, 2026 and ends at 5:00pm AEST on Friday 28 August 2026. (Promotional Period).
6. Receipt of entries: All entries must be processed online or by phone by the end of the Promotional Period.

1. Eligibility: To be eligible for entry, entrants must:
   1. Hold an existing membership of any of the types listed below:
      1. Punt Road Boundary Home;
      2. Punt Road Boundary Home & Away;
      3. Punt Road Undercover Home;
      4. Punt Road Undercover Home & Away;
      5. Premiership Circle Home - Warne Stand;
      6. Premiership Circle Home & Away - Warne Stand;
      7. Premiership Circle Balcony Home;
      8. Premiership Circle Balcony Home & Away;
   2. Have paid in full for their existing 2026 Membership at the time of entry;
   3. Not have received any further discount on the cost of their existing 2026 Membership;
   4. Waive any entitlement to select an additional Club Membership Card and/or Fulfilment Package; and
   5. Use a Digital Club Membership Card to access the remaining games of the 2026 Toyota AFL Premiership Season to which they are entitled according to their particular Club Membership type, which may include:
      1. Round 20 - Western Bulldogs v Richmond at Marvel Stadium, 7:40pm AEST on Saturday 25 July;
      2. Round 21 - Richmond v West Coast Eagles at MCG, 1:10pm AEST on Sunday 2 August 2026;
      3. Round 23 - Richmond v St Kilda at MCG, date and time to be confirmed;
      4. Round 24 - Geelong v Richmond at GMHBA Stadium, date and time to be confirmed.
2. Verification: The RFC reserves the right, at any time, to verify the validity of entries and entrants (including the entrant’s identity).  Suitable proof of validity and identification, is at the discretion of the RFC.  
3. Disqualification: The RFC reserves the right in its sole discretion to reject an entry and/or disqualify any entrant who it has reason to believe has breached any of these Terms & Conditions, or engaged in any improper or unlawful misconduct that may jeopardise the fair and proper conduct of the Promotion (eg tampered with the entry process).  The RFC’s legal rights to recover damages or other compensation from any offender(s) are reserved. Failure by the RFC to enforce any of its rights at any stage does not constitute a waiver of those rights.

1. How to enter: Entrants must provide their full name, phone number, and email address (Contact Information), as well as their 7-digit Member ID, for the purposes of verifying their identity and existing membership status. Entrants can provide these online at https://typeformdeviomedia.typ..., or over the phone with the RFC membership team via 03 9429 5333.
2. The Club will process a complimentary upgrade within a reasonable period of time for valid entrants upon receipt and confirmation of the entrants' Contact Information.
3. Entrants are eligible to receive a complimentary upgrade according to their existing membership type:
   1. Punt Road Boundary Home members are eligible to receive an upgrade to a Premiership Circle Home - Warne Stand membership;
   2. Punt Road Boundary Home & Away members are eligible to receive an upgrade to a Premiership Circle Home & Away - Warne Stand membership;
   3. Punt Road Undercover Home members are eligible to receive an upgrade to a Premiership Circle Home - Warne Stand membership;
   4. Punt Road Undercover Home & Away members are eligible to receive an upgrade to a Premiership Circle Home & Away - Warne Stand membership;
   5. Premiership Circle Home - Warne Stand members are eligible to receive an upgrade to a 3121 membership;
   6. Premiership Circle Home & Away - Warne Stand members are eligible to receive an upgrade to a 3121 membership;
   7. Premiership Circle Balcony Home members are eligible to receive an upgrade to a 3121 membership;
   8. Premiership Circle Balcony Home & Away members are eligible to receive an upgrade to a 3121 membership.
4. For the avoidance of doubt, only one complimentary upgrade is available per membership held.
5. Limitation of Entries: The RFC reserves the right, at any time, to close entries to new entrants at its sole discretion.
6. RFC Membership Compliance with conditions: By entering this Promotion entrants acknowledge that they must comply with the RFC’s Membership Terms and Conditions and any conditions of ticketing and entry to the venues for the games.

1. Internet costs: Any cost associated with accessing the RFC’s website or any other promotional website or social media platform is the entrant’s responsibility and is dependent on the Internet service provider used.
2. Limitation of liability:
   1. To the extent permitted by law, the RFC makes no representations or warranties as to the quality, suitability or merchantability of any goods or services offered as part of the RFC.
   2. Except for any liability which cannot be excluded by law (in which case liability is limited to the minimum permitted by law), the RFC, its officers, employees and agents will not be liable for any loss (whether direct, indirect, special or consequential loss), damage, claim, injury, cost or expense, which is suffered or incurred by any individual in connection with the Promotion or the awarding or use of the Prize(s) (Loss), including but not limited to:
      1. any technical difficulties or equipment malfunction of any communication or internet system which are beyond the RFC’s reasonable control;
      2. any theft, unauthorised access or third party interference which are beyond the RFC’s reasonable control;
      3. any entry that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the RFC) due to any reason beyond the reasonable control of the RFC;
      4. any tax liability incurred by any entrant;
      5. any Loss caused by, or contributed to, by the entrant’s breach of these Terms & Conditions or negligence; and/or
      6. any liability for personal injury or death suffered or sustained in connection with the Promotion.
   3. Nothing in these conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia.
3. Force majeure: If this Promotion is interfered with in any way, or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the RFC, including but not limited to:
   1. war, terrorism, state of emergency or disaster;
   2. acts of God including fire, lightning, earthquake, explosions, flood, subsidence or other natural disaster;
   3. war, insurrection, civil disorder, military operations or acts of terrorism;
   4. strikes, lock outs, bans or industrial disputes of any kind (not related solely to the party affected);
   5. epidemics, pandemics, biological contamination or public health emergency or any resulting governmental action including mandatory business or workplace closures, work stoppages, full or partial lockdown, quarantines, border closures and travel restrictions;
   6. acts, directives, orders, laws or regulations of any government or government agency or authority;
   7. computer disruption due to the effects of a virus or other malicious code or equipment malfunction which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion; or
   8. the modification, suspension or termination of the 2026 AFL Premiership Season,

the RFC reserves the right, in its sole discretion, to the fullest extent permitted by law and subject to any written directions from a regulatory authority, to modify, suspend or cancel the Promotion, as appropriate.

1. Protecting Personal Information: The RFC is committed to protecting the privacy of the entrants’ personal information.
2. Type of Personal Information: During the entry process, entrants provide information that identifies them such as name, date of birth, email, phone, address etc. (Personal Information).
3. Use of Personal Information: By entering this Promotion and agreeing to these Terms & Conditions (by checking a checkbox online or verbally by telephone), entrants consent to the RFC’s use of their Personal Information provided for the following purposes:
   1. processing the entrant’s entry by:
      1. entering into the Tiger Pay Payment Plan with the entrant under the https://membership.richmondfc....); for the automatic renewal of their RFC Membership as a 2027 Tiger Insider Membership;
   2. communicating with the entrants about the Promotion; and
   3. operating the Promotion,

(Purposes).

1. Disclosure of Personal Information: The RFC may disclose such Personal Information to third parties, including but not limited to related entities, agents, contractors, service providers and Prize suppliers for those Purposes, unless the RFC is otherwise advised.  The RFC requires such third parties to comply with Australian privacy laws that apply to the entrants’ Personal Information. The entrant’s Personal Information may be disclosed to State and Territory, regulatory authorities, including lottery departments as required by law. 
2. Failure to provide Personal Information: If an entrant does not provide the requested Personal Information, then this may prevent the processing of the entrant’s complimentary upgrade to their 2026 RFC Membership.
3. Privacy Policy: The RFC Privacy Policy, available at www.richmondfc.com.au/privacy, contains further details regarding how the RFC uses and handles personal information including how entrants can access or correct information held about them; how they can make a privacy related complaint; how that complaint will be dealt with; and the extent to which the entrants’ information may be disclosed to overseas recipients.
4. RFC’s Privacy Policy: The RFC/s Privacy Policy, available at www.richmondfc.com.au/privacy, contains further details regarding how the RFC uses and handles personal information including how entrants can access or correct information the RFC holds about them, how they can make a privacy related complaint, how that complaint will be dealt with and the extent to which the entrant’s information may be disclosed to overseas recipients (if any).
5. No endorsement by social media platforms: This Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other social media platform. Entrants provide their information to the RFC.